Collateify Support
Need help with Collateify? We’re here. Reach out anytime — we usually reply within 1–2 business days.
Contact us
For technical support, subscription questions, or feedback about Collateify:
Email
[email protected]
Phone
+852 4609 2743
Company
Pandobal Limited (Hong Kong)
Common questions
How do I organize photos?
Open Collateify, pick a time period (month or week), then swipe right to keep or left to delete. You can switch to left-hand mode in Settings.
Does Collateify upload my photos?
No. Photos stay on your device. We do not upload your photo library to our servers.
How do I manage or cancel a subscription?
Subscriptions are billed by Apple. On iPhone: Settings → Apple ID → Subscriptions → Collateify. You can cancel anytime at least 24 hours before renewal.
I found a bug or need more help
Email [email protected] with your device model, iOS version, and a short description. Screenshots help us respond faster.